Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi there,
I've submitted the question to Spotify and someone replied saying that some users have been facing this issue with certain browsers.
Therefore, I should try with another browser.
I have a MAC so I was able to try using Safari and Firefox but it didn't work.
I'll try using IE tomorrow from the office.
I'll let you now if it goes through...
I have this same problem, and can't see a way to contact Spotify.
@docmonaco wrote:
I have this same problem, and can't see a way to contact Spotify.
Right here 😉
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks, you are legend! 🙂
Hi,
I am not back with a solution but I do have an answer.
it is currently not possible to use American express as a payment method!
The only way is using paypal where you can attach your AMEX. However, this will not make eligeble for the promotion AMEX have at the moment (£9.99 back if you pay your spotify premium subscription with an AMEX)
I hope this will be fixed very soon though,
Bruno
I raised this issue directly with the customer support team as well. They sent me standard a couple of cut & paste responses which were no use, then said they'd look into the issue and get back to me. I've heard nothing more.
What some of you might be interested to know is that despite the silence, this issue does appear to have been fixed. I tried again a few minutes ago and was able to add my AmEx card for payment. YMMV, so good luck.
It's not working for me yet 😞 I've been trying for months!
I tried updating my payment method to my American Express BlueBird (pre-paid)
First I tried using my iPad-Safari... DID NOT WORK- "could not update payment method"
Second.. I used Firefox... same thing ..wouldn't allow me to update payment method..
Third.. I decided to try Internet Explorer. BOOM it worked!!! accepted my payment method and my account was debited for my premium subscription!!!
So try IE
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…