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Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Unfortunately not, Spotify only offer direct support via email or Twitter: @SpotifyCares.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@lizlander - Definitely sounds like you have two accounts, it's especially common if that email address is the same as the one you use over on Facebook. If you could get in touch with the customer services team directly using the online contact form they can swiftly delete the extra account for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi Peter,
Thanks for your help, I will email Spotify and see if they can delete one of the accounts. I hope I haven't been paying for two, I'd better go and check my statements....
Best wishes
Liz 😉
@Peter wrote:
@lizlander - Definitely sounds like you have two accounts, it's especially common if that email address is the same as the one you use over on Facebook. If you could get in touch with the customer services team directly using the online contact form they can swiftly delete the extra account for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.
I have had the same problem. Now I'm locked out and cannot access any music ...If spotify is this bad with password change processes, I wonder where else they are deficient? I dont know if I would trust them with banking information.
Logging out of Facebook in my browser and then using the reset password link worked for me.
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