Android

[Stephhang]

I can't log into my premium account either. I tried reinstalling Spotify and changing my password, but it won't let me. When I try to change my password it says "The email address you provided is not associated with an active Spotify account." or when I enter my username it says it doesn't exist. However I've logged into my old Spotify account and searched for my username of my recent one and it exists in the system. I really want my music back. I don't know what to do. I'm on my old Spotify account right now.

-User of a Macbook Pro

[Stephhang]

Also when I try to log in it will go to my account then go back to the log in screen. I keep getting my hopes up. Help please!

[crizchan1224]

this is not really cool. the login page is like loadng forever after I inputed my username and password. tried installing the app again, restarted my iphone, change pass my account using a laptop but still t no avail. common paying as a premium member but to no avail of the app. Please help me

[snailonvalium]

Make sure your phone isn't adding a space at the end of your username
and/or password as this will stop you logging in.
Don't know if it's the same issue with your app or whether it will work for
you but on all my devices my keyboard had been adding a space to the end of
my username.

[crizchan1224]

yeah i checked the extra space but still nothings going on.