Welcome to the Spotify Community – a place to get help and help others.
Here, music fans from all walks of life come together to share their Spotify knowledge, discuss ideas, and trade answers to questions. From advice about features to troubleshooting problems, the Community serves to complement the information available on our support site, helping listeners get the most out of the service. If our support site doesn’t have the answer to a question, someone in the Community just might.
For help, click Menu in the top-right corner and select Help. Simple!
Here you’ll find Community boards divided into platforms (i.e. Desktop, iPhone, etc.). If you find an existing thread on the topic of your question or issue, you can ask there for help or comment.
If you don’t find an appropriate topic, you can start a new one. Just pick a title that best reflects the issue (i.e. ‘Having trouble syncing playlists’ rather than ‘My Spotify doesn’t work’), and include as much information as possible.
For issues involving personal information or payments, we recommend contacting our Customer Support team.
Hopefully you’ll hear back shortly after posting. While you’re waiting, feel free to browse the other boards for information that might help.
If you get an answer that solves your issue, be sure to press the Accept as Solution button. This will help anyone with a similar issue find the solution more quickly.
For helpful answers that don’t quite solve the issue, it’d be nice if you still click Like to show your appreciation.
The Community’s not just about finding answers, you can help others too. Aside from that warm, fuzzy feeling inside you get from doing good, you can also receive Spotify rewards. Just click ‘reply’ to a question or thread and write your response. A little help goes a long way.
By getting involved through our Rock Star program, you can become a Spotify legend, earning rewards such as free Premium, Spotify swag, and all-expenses paid trips to Spotify HQ in the process.
A Rock Star is a regular Spotify user who helps others to such a high level we honour them with a higher rank and cool title. You’ll often find a Rock Star patrolling the Community, earning Spotify rewards for their outstanding contribution.
You can also tweet them directly with any questions at @AskRockStars.
Interested in becoming a Rock Star? Find out more today!
COMMUNITY MOVERS AND SHAKERS
Here’s a rundown of the people who make the Community tick:
What’s great is everyone helps everyone else, regardless of rank, knowledge, or experience. After all, that’s what a good Community’s all about.
Have an idea that can make our service even better? Post it on our Ideas board. We review this regularly, so be sure to check it out and add your suggestions! You can also vote on existing ideas to give them more traction. Together we can make Spotify the best it can be.
The Community also has an off-topic board. Share playlists, gain followers, or simply chat anything music related. Get involved!
If you have any questions, feel free to ask someone in the Community or check out the Community FAQ page.
Solved! Go to Solution.