Solved! Go to Solution.
Oh, I thought you were using the desktop app.
If you are using the web app, then your problem might be totally different.
I've seen other people post that they are having the same problem and what fixed it was using Spotify in a incognito window.
I suggest you contact support so they can help you
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.