24 songs downloaded but Spotify says iv reached the limit

[Ja66a]

So I have downloaded 2 albums to my phone (24 songs) and when I try to download more I get the epic collection pop up. I know there is a limit but my 24 songs is no where close. Anyone know why and how I could fix this ? 

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Could you try using the Remove Offline devices and Sign Out Everywhere options from your Spotify account page? 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Ja66a]

Hey thanks for the reply I have tried everything on the list but still get the same message after download a couple of playlists. 

My spotify version is 8.4.97.900

my iso version is 12.1.4 

[Loxer]

Hey @Ja66a,

Thanks for your reply 🙂

If possible, could you try it on another device?

Keep me posted.

Edit: I'd also recommend checking this article for more help.

[JacquesSack]

Have the same Problem. Want to download songs and get the epic collection pop up. Installed the App new, signed out, signed in again. Problem on different devices (iPad & iPhone). So, what is the point? 

[Loxer]

Hey @JacquesSack,

Thanks for posting in the Community 🙂

Could you try removing the offline devices from here?

Let me know how that goes.

Edit: I'd also recommend checking this article for more help.

[JacquesSack]

Hi, thanks for your fast answer. Meanwhile I deleted songs and albums in my collection (which were not downloaded). Probebly I reached the 10k song-mark?!! So now everything works fine  again! Thx again!

[Loxer]

Glad it worked for you @JacquesSack 🙂

Could you give this one a try @Ja66a?

Let me know how that goes.