30 Minutes of ad free not working

Reply
Highlighted

30 Minutes of ad free not working

Casual Listener

Plan

Free

Country

 USA

Device

(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 12)

 

My Question or Issue

When the ad appears to click to watch for 30 minutes free I try to click to get the 30 minutes free and  it does not play.  

 

3 Replies
Highlighted

Re: 30 Minutes of ad free not working

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to iOS 12.0.1 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: 30 Minutes of ad free not working

Gig Goer

The same thing is happening to me, sadly. They need to fix this 😞

Re: 30 Minutes of ad free not working

Casual Listener
I reinstalled the app. Still having the same issue.

Version 8.4.74.328
iOS 12.0.1
SUGGESTED POSTS