30-day Free trail ignored?

[AlmightyMikeNYC]

I just joined Spotify and it offered me a 30-day free trail.
I then set up my payment (paypal) and 9.99 monthly but it now says I will be charged 9.99 tomorrow (2013-03-04).

How do I redeem my 30day free trial?

Also, my iPhone app is still counting down the 48free hours.

Thanks in advance.

[Peter__]

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the payments team directly using the online contact form and they will be able to look into this a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[mspbrathwaite]

I accepted my 30 day free trial, cancelled it on the 29th day, followed through with the facbook login to process the change, and I now see a $9.99 charge. I am unable to complete the online contact form, because I receive an error message after selecting the first option. Please advise.

[Peter__]

---

@mspbrathwaite wrote:

I accepted my 30 day free trial, cancelled it on the 29th day, followed through with the facbook login to process the change, and I now see a $9.99 charge. I am unable to complete the online contact form, because I receive an error message after selecting the first option. Please advise.

---

Hey! Welcome to the community 🙂

Try using this contact form (does not require a login) 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter