30 minutes ad free is a lie

[Lordpizzacat]

Plan

Free

Country

 Germany 

Device

iphone 7

Operating System

(iOS 12

My Question or Issue

 When ever I watch the video for 30 minutes ad free music Spotify just decides to shove its premium ads down my throat. I want to skip a song and it’s just like “ ads help support our artists”. Why does it never manage its promised 30 minutes? 

[Daisy]

Hey @Lordpizzacat.

Thanks for reaching out to the Community! That's not cool, let's see what we can do.

Please make sure that you're not navigating to another app when you're watching this video, and also avoid clicking the 'No, thanks' button when you're prompted to watch the ad. 

Let us know if that helps! Have a nice day 🙂

[iHaveNoName1]

I know it is now December and this post is from march, but the 30 minutes ad-free is still broken. I juss watched the ad about ten minutes ago, listened to 2 songs, and just got another ad. Why spotify? Why😭🤦🏽‍♂️

[Peter]

Hey @iHaveNoName1,

Thanks for reaching out to us about this.

This is an issue which we're currently looking into in this Ongoing Issue thread.

Make sure to head over to the thread, add your vote and leave the requested info as a comment.

We'll make sure to get back to you there as soon as we have an update.

Thanks!