Ads on iPhone with unlimited account?

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Ads on iPhone with unlimited account?

dbrienswann
Casual Listener

Why am i getting ads on my iPhone when i have an active unlimited account? My account is not expired and have never had ads before. How do i fix this?

 

Thanks.

2 Replies

Re: Ads on iPhone with unlimited account?

Peter__
Community Legend

Spotify Unlimited will only remove adverts on the desktop client (as advertised), when the new free service launched a few weeks back, ad-free radio on mobile devices for unlimited subscribers was withdrawn. 

 

Unfortunately if you want an ad-free experience on mobile you need a premium subscription. 

Peter
Spotify Community Mentor and Troubleshooter

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Re: Ads on iPhone with unlimited account?

dbrienswann
Casual Listener
This is Horrible customer service!!!

If a company decides to remove features to a product users already subscribe to, it should at least send out a personal email explaining the changes and reasons behind them.

It should also clearly explain the change on its website, I shouldn't have to search in a community forum to get answers to why my account has changed.

WTF Spotify, get it together!
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