Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Album cover doesn't show on lock screen

Album cover doesn't show on lock screen

Plan

Premium

Country

Brasil

Device

iPhone 14

Operating System

iOS 18.2 (had version 17, but the update did not solve the problem)

 

My Question or Issue

Album cover of the track currently playing doesn't show on lock screen. Before application version 9.0.0.537 this problem was not observed

Neither using wi-fi, nor the mobile operator’s network, nor turning on VPN helps.

Also does not guarantee the presence of the cover, whether the downloaded track plays.

 

If you pause the track and start it again, the cover appears.

 

Reply
Top Answer
MihailY
Moderator

Hey folks,

 

Apologies for the radio silence here.

 

Our tech team has identified the issue, make sure to keep automatic updates switched on so you get the fix when it’s ready.

 

Cheers,

212 Replies

Hey again folks,

 

Thanks to everyone that's posted in the thread!

 

We'd like to look further into this issue and so it'd be very helpful if you could share the following details (in case you've not done this already):

  • Make, model and OS-version of the affected device(s).
  • Exact Spotify-version.
  • What troubleshooting steps you've done so far?
  • Does this behavior happen only on the lock screen?

Appreciate the cooperation and we'll be on the lookout.

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Hey again folks,

 

Thanks to everyone that's posted in the thread!

 

We'd like to look further into this issue and so it'd be very helpful if you could share the following details (in case you've not done this already):

  • Make, model and OS-version of the affected device(s).
  • Exact Spotify-version.
  • What troubleshooting steps you've done so far?
  • Does this behavior happen on the lock screen of your mobile device?

Appreciate the cooperation and we'll be on the lookout.

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

I’m the same. It is driving me crazy

It happens no matter what. Only in this iOS update it has occurred to me. I even reset my whole phone. It is driving me crazy. 

I’ve got this issue as well guys 

I get it on the Dynamic Island as well I have a iPhone 16 

Hi!

Here are some details:

 

iphone 16 pro

Ios 18.2

spotify version: 9.0.2.419

 

already done clean install of Spotify app

restart mobile

 

Art cover doesn’t show up on mobile Lock Screen neither on CarPlay. 

no problem when connecting on WiFi at home. 

in the car, when pausing the title and then resume, cover appears clearly. 

hope this help for future updates. 

Finally issue also with WiFi at home!

Then the problem is in both situations 

I’m having the same issue too. Artwork not loading on Lock Screen consistently.

Same issue here. Appears on iPhone lockscreen as well as with CarPlay. Temporary workarounds to display the cover for a single song: Clicking Pause and Play or add to favorites. But the next song after is without cover again, so no general workaround. 
Spotify 9.0.2.419

iOS 18.2

Device

iPhone 15

Operating System

iOS 18.3 beta

 

My Issue

Sometimes the song image doesn’t load on my lock Screen and on the Dynamic Island, but it loads perfectly on spotify.

IMG_1125.png
IMG_1126.png
IMG_1128.png

When I connect my iPhone 15 Pro Max running iOS 18.2 the album artwork does not show up on my phone or my car’s display screen, instead it shows a grey over black music note? I’ve tried reinstalling the Spotify app and it has not changed anything. This only happens while connected to Carplay and occurs in both of our families cars? Would love some help troubleshooting this issue. Thanks, Mark
Mark N Foley

Hey there, folks,

 

Our tech team is currently looking into this. We'll keep you posted here as soon as we have any updates 👍

 

Happy holidays!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Same issue here. iPhone 15 iOS 18.2 (and also happened in iOS 18.1, and so I updated to iOS 18.2 in order to check if issue was solved but it has not). Both Apple Music and Youtube Music are showing correctly the song picture. 

Plan

Premium

Country

South Africa

 

Device

iPhone 13 Mini

Operating System

iOS 18.2

 

My Question or Issue

When I play music on my iPhone, in my car via USB CarPlay, or on my PC, the album art does not load on my phone's lock screen or the car's infotainment system via CarPlay. Some artwork loads, but most appear as a grey square with a single note icon in the centre.

WhatsApp Image 2024-12-27 at 22.20.06_ccd43c90.jpg

I’m having the same issue and it’s very annoying! 

Same here on an iPhone 16 pro and iPhone 13, both running iOS 18.2

Exactly the same issue with iPhone 16 Pro Max IOS 18.2 and Spotify Version: 9.0.2.419. Lock screen no album art with Dynamic island, and also same with Apple Car Play also. Please help!!!!!!

I'm having the same issue with my iPhone 14 Pro 128GB. Nothing is on my lock screen, nor is there anything on my dynamic island or in my car play. I have already cleared the cache and uninstalled and reinstalled it. Nothing. I'm still waiting to hear back from Spotify and am starting to doubt I will. If they cannot fix it, I will switch services or just go back to using my iPod classic—at least it always works! This issue seem'ed tp start for me when I updated to iOS 18.2!

Suggested posts