Albums deleted after update

Albums deleted after update

1231533450
There has been no sufficient discussion I can find as to why the app deletes downloaded albums after an iOS update, or how to rectify.
Why would the app be designed this way??
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1 Reply

Bittencourt

Hey, @1231533450!

 

Thanks for getting in touch with the Spotify Community. We'd like to help. 

 

In this case, follow these steps: 

 

  1. Log in to your account page on our website and click Offline devices in the menu on the left. 
    If there are three devices listed as offline enabled, you need to disable one to enable another.
  2. Click REMOVE ALL DEVICES.
  3. Reinstall the app. Here's how
  4. Save your offline tracks again. 

It will prevent this from happening again. Let us know how it goes or, if you have any questions. We'll be here for you. 

 

BittencourtSpotify Star
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