[Amazon Echo] device keep disappearing from my list and come back after a while

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[Amazon Echo] device keep disappearing from my list and come back after a while

KaKaMonster
Newbie

Plan

Premium

Country

 US

Device

iphone 7

Operating System

iOS 11

 

My Question or Issue

My echo dot keep disappearing from the device list in Spotify and come back after around 30 seconds. The time that the device is gone is not always the same. I checked the Alexa app in my phone and it appears that the music is still playing. Already tried 1) reboot echo 2) reboot phone 3) re-install both app 4) change to different 5) with different speaker. HOWEVER, problem still remain.... please help! This is so frustrating...:(

 

1 Reply
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Re: [Amazon Echo] device keep disappearing from my list and come back after a while

Rock Star 6
Rock Star 6

Hey @KaKaMonster Welcome to the Spotify Community!

 

I had a similar problem to what you are describing and i found a solution that may help you.. What i did was i logged out from account on Alexa and relogged back in and redid the setup process of connecting Alexa with Spotify. Also make sure that you select Spotify as a default music service. Another alternative you could do is actually connect your phone with your Alexa via Bluetooth. You can still use the same function as asking it to skip music or play a different playlist etc when you are connect to it via Bluetooth. 

Let me know how it goes!

Keanu_C

Keanu_CRock Star 6
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