App closes after I open it

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App closes after I open it

z87fc_-extpis
Casual Listener

 

Plan

Premium

Country

Brazil

Device

iPhone 7

Operating System

iOS 12.4

 

My Question or Issue

When I log into my account, the app just stop working, and won't play any songs, because it just closes and don't open again. I tried reinstalling every way you suggested, and it works for a few minutes/hours, but then it starts all over again. I recorded the issue but it won't upload here...

3 Replies

Jose_M
Rock Star 15
Rock Star 15

Hello there!

 

Thanks for coming to the Community. Can you try following these iOS troubleshooting steps? Also, can you let me know if you're getting any error messages?

 

Make sure to let me know if that does the trick.

Jose_MRock Star 15
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Note: I'm not a Spotify employee.

z87fc_-extpis
Casual Listener
I've tried all of that, and didn't work either. I reached out on twitter and apparently they came up with a solution, which was deleting my older account that had the same email address as my facebook account... So far, it’s working.

Jose_M
Rock Star 15
Rock Star 15

Hey! I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help with 🙂Thumbs_up500px.gif

 

Jose_MRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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