Help Wizard

Step 1


App crashes immediately iphone6s+

App crashes immediately iphone6s+

IOS 11.4, most recent spotify update, premium account. 

Listen.... i have tried EVERYTHING. I tap the app, logo shows for about 5 seconds and crashes back to my home screen. I’ve rebooted my phone 4 times, I’ve uninstalled and reinstalled at least 20 times by now, I’ve completely deleted the app and waited a week to reinstall, i rebooted with and without the app installed, I’ve searched the internet, I’ve talked to a representative, I’ve changed payment methods. I am at a loss. I love spotify, i hate apple music. And I’ve been having to use it as a substitute. I don’t know what to do and I’m about to McFreakin lose it. I really don’t want to have to cancel but literally nothing has worked and this has been going on for a month now.

6 Replies

Hey @Cinnabooty, welcome to the Community.

Hope you're doing great!


I'd recommend updating iOS to 11.4.1 as you had 11.4 🙂

Could you also confirm if your issue is like the one in this post?

Thanks 🙂

That’s what I have. I’m not sure what post you’re talking about, there seem to be more than one on the page 

nvm, yes I’m experiencing the same issue

Hey @Cinnabooty,


Check this video to see if that's the same.


Thanks 🙂


Yes but I can’t even get past the logo

Hey @Cinnabooty,


Please try to update iOS first.

Don't forget to add your details in that post I linked because it's under investigation 🙂


Let me know how it goes. 

I don’t need to update. I’ll just copy and paste it over there then.

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