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App crashes roughly 30 seconds into songs

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App crashes roughly 30 seconds into songs

Casual Listener

iPhone X

IOS 13.4.1

Spotify Free Versión 8.5.55.856

 

Spotify will crash while playing music occasionally. It happens roughly 30 seconds into a song. Upon reopening app the same song will be playing however it will be set to 2 seconds in. 

Happens with or without Bluetooth. On WiFi and mobile. Generally happens on the 2nd or 3rd song played but once it crashes it is more likely to crash again, even on the same song. 

Has been happening for a month or more and through an IOS update and a Spotify update. 

I’ve tried deleting the app and reinstalling even by doing a “clean sweep” as found in the help section here (several times).

 

Any help is appreciated. I’m willing to factory reset my iPhone if that’s what it takes. 

 

 

8 Replies
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Re: App crashes roughly 30 seconds into songs

Rock Star 16
Rock Star 16

Hey @Kwhean and thank you for reaching out on the Spotify Community!

 

That definitely doesn't sound right! I'm here to help you get back to your tunes.

 

Let's get right to it! Does this happen with a specific playlist or track? If so, could you share that playlist/track with me? Also, could you try using Spotify with a different account (e.g. from a friend/family member)? That could help here.

 

Let me know how you get on!

 

Thanks again for reaching out! Keep me posted!

HuboRock Star 16
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Re: App crashes roughly 30 seconds into songs

Casual Listener
Spoiler
No specific playlist. It’s happened to me several times on many different songs. I tend to search for a song then let Spotify take it from there. I’ll go an entire week without interfering. I just let it keep playing where it left off. 



Started listening on my wife’s phone today and she had the same crash. She said it’s the first time she noticed it but it was the exact same thing. Song reset to 2 seconds in. She also has an iPhone X. 


I have noticed that subsequent crashes on the same song add 2 seconds to the song upon reopening the app. Ex after the first crash the song will be at 2 seconds upon reopening the app. After the second crash the song will be at 4 seconds after reopening. Again, the crash happens roughly 30 seconds into a song so we keep hearing the same part of the song. 
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Re: App crashes roughly 30 seconds into songs

Casual Listener
Just to add to this. I logged out of my account and created a new account just to see what happens.

I noticed that “car mode” was turned on. If I go into the settings and turn “car mode” off while a song is playing, the app will crash. Reopen the app and the same song will reset your 2 seconds. You can rinse and repeat adding 2 seconds to the song every time you reopen the app.

I was able to replicate this 100% of the time.
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Re: App crashes roughly 30 seconds into songs

Casual Listener
Anyone have any insight into this? Spotify is basically unusable now.

The only consistent thing is after a crash the song timer will be at exactly 2 seconds.
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Re: App crashes roughly 30 seconds into songs

Visitor

Im having the same issue. It’s random at times, I’ve tried unlinking google maps and turning off car mode. Still will crash on a song about 30’s in. If I continue playing through google maps or just by multitasking>open app it will launch, play the same song and repeat. Sometimes skipping once or a few times will correct it for about an hour. This usually happens when I’m driving connected to blue tooth. It happens on my trucks Bluetooth or a Bluetooth head phones. Custom Playlist or band playlist or even album.

iPhone 11max iOS 13.6 

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Re: App crashes roughly 30 seconds into songs

Visitor

I have the same problem, have had it for a month, since I went from premium to free. 

i have  an iphone SE

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App crashes roughly 30 seconds into songs

Visitor

my app crashes roughly 30 seconds into a song every single time I play one. I have deleted my cache, closed the app, updated the app (today), restarted the phone multiple times and the issue remains. I made no changes to my subscription, playlists or anything like that. I’m not receptive to using a different account as I pay for the premium to avoid these issues. I use Spotify every day for hours at a time. Any help is greatly appreciated. I have no other option to explore at this point.

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Re: App crashes roughly 30 seconds into songs

Moderator
Moderator

Hey there @Andyshole and @Anroania ,

 

Thank you for reaching out to us and letting us know about this.

 

In this case we would recommend you to reinstall the app. You can find the steps by clicking here.

 

@8735430 - Could you let us know what version of Spotify you're having and what device/devices this occurs on?

 

Keep us posted. We're always one reply away.

 

Cheers!

MarioModerator
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