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App crashes roughly 30 seconds into songs

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Re: App crashes roughly 30 seconds into songs

Moderator
Moderator

Hey @Goinsdavid5,

 

Thanks for getting in touch with us 🙂

 

The troubleshooting steps you've tried so far are very good. We'd like to add a few more. If you're using an SD card, you can remove it, reinstall the app and then try running the app without the SD. Does this issue persists?

 

If you use any battery optimization or power saving apps, it's a good idea to deactivate them for Spotify.

 

Let us know how it goes. We'll be right here if you have any questions.

VerModerator
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Re: App crashes roughly 30 seconds into songs

Casual Listener
Hey Ver, appreciate the response.

I do not have a removable SD card in my phone. I am using an IPhone XS.

No battery saving options turned on and background app refresh has been
turned off.

However, the app will still not remain open. It crashes every time within
30 seconds of playing any song.

I am not sure what else to do aside from the trouble shooting steps I
listed in my previous post.

Please advise. Missing my tunes.
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Re: App crashes roughly 30 seconds into songs

Moderator
Moderator

Hey @Goinsdavid5,

 

Thanks for getting back to us 🙂

 

In this case, we'd suggest you head here and contact our support team. The folks there can investigate this further and can give you more information about it.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 
 

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
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