Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.
I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song.
I monthly pay 9,99, but it just doesn't work!!
Please give me a solution soon or I will stop using Premium!
Gr. Michiel
Solved! Go to Solution.
Same problem here.
I'm having the same problem. I've use spotify unlimited and never had a problem until I resubscribed yesterday.
i updated my credit card info and my premium account isn't being recognized on my mobile app.
It says i have a premium account on spotify.com. please help!
rubbish, ErgHedgehog & ok23 - You should be able to log into your paid subscriptions just fine - Just log out and back into your account a couple of times.
aparkthelark - I'm just shooting you an email, as some security details are needed here.
Everyone else - If you also to be having this error, I would urge you all to contact us via our contact form, as sometimes this might require some confirmation of security details.
To contact us directly, scroll up and click on "About Us", then select "Contact Form". I will be locking this thread, so no further replies can be made here.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…