App doesn't recognize my Premium account on my iPhone

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Solution!

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

Hi Jared

 

Please log out of your Spotify Account and then out of your Facebook account on your Iphone.

Log in Into your Facebook Accoutn again  and then into your spotify account. Then u must get a message from FB on your Screen that Facebook is starting Spotify , if u didn´t get this message , change your Facebook  password and do the same procedure this works for me , 100 % :smileywink:

 

If it works , pls Kudo 🙂

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Re: App doesn't recognize my Premium account on my iPhone

jaredmejeur
Casual Listener
Same here! So frustrating!

Re: App doesn't recognize my Premium account on my iPhone

jaredmejeur
Casual Listener
Nanjiroh, I don't have a Facebook tied to spotty so there would be no way to log out as you've recommended. Appreciate the tip though.

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

Ok , didnt know that , my fault.

Re: App doesn't recognize my Premium account on my iPhone

Dashc61
Casual Listener

Still having the same problems i have logged in and out of my facebook with my mac and iphone and it still doenst recognize it as me having premium

Re: App doesn't recognize my Premium account on my iPhone

gianstone
Newbie

i am also having a problem. i purchased spotify premium, but i cant sync more than one song for offline use and it still says on my iphone 4 that i am using a free trial of premium. 

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

jaredmejeur, julie22macy, gianstone, dashc61, BubbleMilkTea – We've got email responses to your cases on the way now. 

 

Please have a look in your personal inboxes. If you could get back to us when you're receiving your Premium it would be a great help. 


If you think you're also experiencing this issue, please get in touch via the contact form. We can give you a hand much faster via email as we need to go over a few security details--thanks everyone. 

 

Active premium account with none of the perks

Zook024
Casual Listener

Here's one for ya. Since around the time they updated the Spotify mobile app, I have basically had none of the perks of my premium account which I was enjoying up until the update. No songs will play on the mobile app and in addition, I am receiving advertisements on the desktop application. This is very frustrating to say the least. I have already tried changing my login information, reinstalling Spotify and disconnecting from my Facebook account. I was in a conversation with Spotify support via email but they have since stopped replying so I am looking to find out if anyone else has had a similar experience.

Re: Active premium account with none of the perks

grind493
Regular

Have the exact same problem and troubleshot the same things. 😞 Going to drop me the day after I came back if this isn't resolved. Or explained. I think it maybe from having the same email or name info tied to two accounts on accident.

Re: Active premium account with none of the perks

Spotify
Spotify

Hi zook024 & grind493 - I can see you've both opened cases via our contact form. 

 

One of our agents will be in touch shortly--thanks!

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