App doesn't recognize my Premium account on my iPhone

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Re: App doesn't recognize my Premium account on my iPhone

XavierQuijada
Newbie

I'm haveing the same issue it does not recognize my premium account on Iphone or Ipad. i've logged in throug FB and with details and still not recognizing it 

Re: Active premium account with none of the perks

grind493
Regular

This should be listed under admiralakabar.Desktop and mobile both showing free. I click upgrade or show account and it says I'm a premium user. I try to comment under community it jumps to the free grind493 account I don't use and accidently made. No one has been in contact back to my replies in 16 hours. 

Re: Active premium account with none of the perks

David
Spotify Legend
XavierQuijada - Just sent you a message.

grind493 - My colleague has been in touch.
Airhorn Enthusiast

Re: App doesn't recognize my Premium account on my iPhone

brunchwear
Casual Listener

Same issue, emailed support yesterday. Still waiting for a reply Ref # 520384

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Hi brunchwear - I can see one of my colleagues has already sent a reply to your case. 

 

Keep an eye on your personal inbox (and SPAM filter) for that message. Thanks!

Re: App doesn't recognize my Premium account on my iPhone

cwdawson
Newbie

Same problem after updating information.  Any help would be appreciated!

Re: App doesn't recognize my Premium account on my iPhone

fleetfeet9
Casual Listener

I updated my credit card info on my account and now my spotify mobile app is not recognizing that I have a premium account.  HELP!!

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

cwdawson & fleetfeet9 - We'll just need to confirm a couple details here. You've both got email responses on the way to you now. 

 

If you think you're also experiencing this issue, please get in touch via the contact form. As we need to get some security details via email, filling out this form means we can help you even faster. 

Re: App doesn't recognize my Premium account on my iPhone

rubbish
Casual Listener

Meredith, I have been on holiday for 2 weeks so havent retried until today, still cant log on

Re: App doesn't recognize my Premium account on my iPhone

aparkthelark
Casual Listener

I have premium, but it stopped working. can you please help me asap!?

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