App geht nicht und wirft verschiedene Fehler

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App geht nicht und wirft verschiedene Fehler

murphy64
Casual Listener

Plan

Premium

Country


Device

iPhone 4s

Operating System

iOS 9.3.6


My Question or Issue

App zeigt beim Öffnen "ein Fehler ist aufgetreten" an. Erneut versuchen ändert nichts. Bei Tab Browse gibt es Fehler "Seite nicht gefunden". Nur SpotifyConnect von einen anderem Gerät zu gehen.

5 Replies

Re: App geht nicht und wirft verschiedene Fehler

Jeremy
Moderator
Moderator

Hey there @murphy64,

 

Thank you for your post here in the Community. We hope you don't mind us replying in English.

 

In this case we suggest that you perform a clean reinstall to make sure there's no old cache files causing this.

 

You can also try with another internet connection to see if the issue persists.

 

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply 🙂

 

Cheers!

 

JeremyModerator
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Re: App geht nicht und wirft verschiedene Fehler

murphy64
Casual Listener

A reinstall made the problem worse. Now it is not possible to install the app ...

Re: App geht nicht und wirft verschiedene Fehler

Jeremy
Moderator
Moderator

Hey there again @murphy64,

 

Thank you for your reply. Sorry to hear that you experience this.

 

Can you send us a screenshot or a screen recording of what's happening when you try to install Spotify? This will help us understand more directly what's going on from your end.

 

Keep us posted.

 

Cheers!

JeremyModerator
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Re: App geht nicht und wirft verschiedene Fehler

murphy64
Casual Listener
There is a message that the app is not compatible with this iPhone.

Re: App geht nicht und wirft verschiedene Fehler

Alex
Moderator
Moderator

Hello again @murphy64,

 

As your device does not support the minimum system requirements of iOS 12, we can't guarantee that everything will work as expected. This is because certain parts of the back-end side of the app change over time with new technological developments and older devices won't always support those.

 

Don't hesitate to reach out again if you have more questions.

 

 

AlexModerator
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