App is automatically synced to an old date

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App is automatically synced to an old date

cmmiller628
Casual Listener

 

I'm using Spotify Premium on an iPhone 6 on iOS 11.4.1.

 

Basically, when I open Spotify when I'm online, my playlists don't have any updates from the past few weeks. It's as if they're synced to a date in the past. After a few minutes, the app does update and find the rest of my playlists, but it's problematic if you're in an area with bad service.

 

For example, I have on playlist that has 661 songs currently. However, any time I open my app, it says it only has 638 and only shows songs that I added up to a few weeks ago. After a few minutes, it finds the "missing" 23 songs and adds them to playlist. How can I fix this?

 

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Re: App is automatically synced to an old date

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I’d also recommend updating to iOS 12.1 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: App is automatically synced to an old date

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I’d also recommend updating to iOS 12.1 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: App is automatically synced to an old date

cmmiller628
Casual Listener

Deleting and reinstalling worked! Thanks!

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