Apple Watch SE cellular bug?

[ModestRunner]

Plan

Premium

Country

USA Washington

Device Apple Watch SE Model A2354

Operating System

(iOS 7.2 version

My Question or Issue

Equipment: Apple Watch SE Cellular version and Bose Bluetooth Sport headphones.

The app keeps freezing when I use the watch on a run. I start Spotify, music starts playing no problems for a few minutes.

I open the iOS activity app to track my pace and distance, music still playing on Spotify...

randomly, the Spotify app stops playing music and the app freezes, meaning I touch play and nothing happens and watch doesn’t respond. 

I take the watch off, put it back on and after the watch does it’s thing I can then restart the music and start running again.

what’s wrong? Why does this happen? 

I purchased the cellular Apple Watch version to be able to stream music from my watch while on runs and use streaming apps.

I haven’t left the country or state. The watch and iPhone were paired in the same state I run in. I say this because I see some comments about signing out of the App Store to reestablish your location....

why does Spotify app keep freezing when using on the Apple Watch SE?

thanks!

[lw01]

As i already told you, everything works fine as long as you have your phone nearby and connected, which is pretty stupid.

[lw01]

STILL NO CHANGE 😞 that bug really sucks! 

[Jeremy]

Hi there folks,

Thank you for your replies.

We recommend that you make sure that you always run the latest OS version and always keep your app up to date for any updates regarding this.

You can also check out our newsroom from time to time for more updates.

Let us know if we can help you with anything else.

Take care!

[larrydrebes]

This happens to me all the time, and it's maddening.  I may have a solution, it has worked for me six times in a row.  My theory is that if spotify start streaming via wifi or bluetooth, it sometimes can't make the jump to cell, so the solution is to force the app to use cell to start.  Here's what I do.

1) Turn off wifi on watch.  Don't worry, the watch will turn wifi back on automatically sometime in the future.

2) Disconnect watch from iphone bluetooth.  I turn bluetooth off on my phone to do this, but you can also just get far enough away from your phone.

3) Activate cell network.   When you flick up on the watch setting, you want to see the cell symbol green (not white).   I fire up the appstore on my watch, browse a couple pages and this seems to do the trick.  Make sure your cell symbol is green.

4) Open spotify on your watch,  the watch should be the only device, since it can't your wifi or bluetooth.  Select playlist.  Go for your run!

[EricLiaoyf]

What a mess. This issue has been over a few months and it still keep showing up. I have the newest version of apple watch system and Spotify. And this issue is really annoying when you want to run without your phone!

[Julian]

Hey folks,

Thank you for posting!

@larrydrebes We really appreciate this workaround you shared. @EricLiaoyf Can you try the steps shared in this thread to see if it makes any difference?

If it still doesn't work, please check this Ongoing Issue, as our team is currently looking at this. In that post we'll share all updates related to this issue, so please keep an eye on it. We'd also appreciate it if you leave the information requested in there in a new comment.

We'll be on the lookout.