Apple Watch app crashing when streaming to it

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Re: Apple Watch app crashing when streaming to it

Petergibson23
Casual Listener
Hi, yes I tried that but it still isn’t working. It keeps crashing no after around 3 miles

Re: Apple Watch app crashing when streaming to it

CarlosE
Moderator
Moderator

Hi there @Petergibson23,

 

Thanks for getting back in touch.

 

Could you let us know if this also happens when using a different connection?

 

If possible, could you try using a different account, like a friend's or relative's, and let us know if that makes any difference? This would help us determine if this is account-related.

 

Also, make sure that there aren't any pending updates on your phone and watch.

 

We'll be looking out for your reply.

CarlosEModerator
 
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Re: Apple Watch app crashing when streaming to it

Petergibson23
Casual Listener

Hi, yes the same happens with another account but still on my phone. I’m speaking to Apple about the issue as well as it happens every time I run and stream music - very annoying !

Re: Apple Watch app crashing when streaming to it

Novy
Moderator
Moderator

Hey @Petergibson23

 

Thanks for getting back to us.

 

Just to confirm, have you made sure that both devices are up to date?

 

Also, let us know your phone's model, exact OS version and Spotify version so we can take a better look.

 

Keep us posted.

NovyModerator
 
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