Need help? Check out Spotify Answers for solutions to a wide range of topics.
Hi there @Petergibson23,
Thanks for getting back in touch.
Could you let us know if this also happens when using a different connection?
If possible, could you try using a different account, like a friend's or relative's, and let us know if that makes any difference? This would help us determine if this is account-related.
Also, make sure that there aren't any pending updates on your phone and watch.
We'll be looking out for your reply.
Hi, yes the same happens with another account but still on my phone. I’m speaking to Apple about the issue as well as it happens every time I run and stream music - very annoying !
Thanks for getting back to us.
Just to confirm, have you made sure that both devices are up to date?
Also, let us know your phone's model, exact OS version and Spotify version so we can take a better look.
Keep us posted.