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Plan
Premium
Country
Germany
Operating System
iOS 12.1.2
My Question or Issue
Some audiobooks not playing, even the ones I downloaded, no titles are shown.
When I go to an album I just get the message „Something went wrong - try again“ of course pressing „try again“ does absolutely nothing.
Audiobooks that are not playing (German Spotify) are for example:
Simon Beckett - Totenfang
Simon Beckett - Die Chemie des Todes
Diana Gabaldon - all of the albums
Listening to audiobooks on Spotify has always been a pain, but not being able to listen to them at all, even though that is the main reason I’m paying for the service is on another level of awful.
same problem here. Many Audiobooks are missing. Second issue is that only 50 tracks per album are shown, so that its impossible to end the audiobooks.
Edit: Saw that they fixxed the 50 tracks issue. Still many audiobooks are missing 😞
Same Problem here. Not all audiobooks throw the error, but too many 🙁
Same problem here - iphone XR, iOS 12.2, latest Spotify-Update & iPhone 6s, iOS 12.1.2.
Previous only first 50 track loadable - after App-Update Audiobooks not loadable - "something went wrong"
Same Audiobook works on Android and Mac-OS (e.g. all Audiobooks from Alexandra Zöbeli, most of Dan Brown).
astroeher
did you try to reinstall or update the app? that usually works for me.
I logged out from Spotify, uninstalled and reinstalled.
No changes, problem still exists.
iOS 12.1.4, iPhone X AND iPad pro 9,7", App 8.4.98.741
Windows and Mac no problems
Cheers
Klaus
Just for the records ;-).
Till now: three times did the following procedure:
Spotify clear cache - log out - delete App spotifiy - turn off iPhone
Turn iPhone on again - install Spotify - login Spotify
Search audiobook - click on it - "Something went wrong".
Done on both phones with iOS 12.1.x (and one time on XR with 12.2).
And as much as I know - my Account is calles PREMIUM Family, not pre-alpha-tester...
So I anticipate, that the App works as desired and not to de/reinstall an App for hours to get no result at all...
astroeher
I contacted them and was informed they are working on a solution. Hopefully that’s true as I'm not sure how close German customer service is to the actual developers...
Dont bother complaining about being a paying customer, though, I was very helpfully informed that they can’t refund any payments that are older than 14 days and that I could always cancel my premium account the next month. Great service, huh?
"Geile Antwort" - so I should cancel my subscription with the end of March, before renewing it on April 1st!
Maybe I'll give Apple Music a (free 3-month) try?
Thanks for the information about "paying customer support" ;-).
astroeher
Ok, so they seemed to have „fixed“ something, because the „something went wrong“ message is gone.
Weirdly without an app update, so it seemed maybe it was some server side issue?
It also isn’t really fixed, because now they have the same problem as they used to have some time before where they only showed 50 titles, only now it’s 300 titles.
Someone must have thought „eh, should be plenty“.
No. No. It isn’t. Most of the longer audiobooks have more than 600 titles, so this just makes is another problem. Thanks for just not thinking about people listening to audiobooks AT ALL when developing / fixing things.
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