BUG: Spotify stops playing via AirPlay

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BUG: Spotify stops playing via AirPlay

faithless1108
Regular

Spotify keeps stopping the Playback via AirPlay´2 on Apple TV 4K. Every now an then the Music stops (every 2 - 15 min, even happens on Bluetooth-Headphones). You then have to disconnect "remote Streaming" and reconnect. Then Spotify keeps working normal for about 15 min until it disconnects again. 

 

Plan

Premium

Country

Germany

Device

iPhone XS, Apple TV 4K

Operating System

iOS 13.1,  latest@AppleTV

 

My Question or Issue

Could you please fix :)

7 Replies

Re: BUG: Spotify stops playing via AirPlay

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Try updating to iOS 13.1.2 and the latest version of tvOS for your TV


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: BUG: Spotify stops playing via AirPlay

faithless1108
Regular

Hi there, 

 

i updated everything (iPhone / Apple TV) to latest OS-Version and retried. Same Error. I gave Spotify a reinstall -> Same error. 

 

I found out: Everything is working finde if you keep using the iPhone -> Musik played well over AirPlay for about 20 Minutes. If you lock the Screen or let the iPhone "go to sleep" -> Music stops after about 10min.

Re: BUG: Spotify stops playing via AirPlay

Vladichou
Casual Listener

Have the same problem, just some differences in devices: I have iPhone 8 Plus and Apple TV 4. After 15 minutes my Apple TV goes sleep. There's no such problem when I share music from Apple Music.

Highlighted

Re: BUG: Spotify stops playing via AirPlay

sg12369
Newbie

update: changed my Apple TV setting to sleep after 5 hours, now the music didn't stop after 15, which is where I had sleep set before (and where I would like it set). Annoying, but not nearly as annoying as before. 

 

original:

I've been having the same problem, iOS 13.1.2 iPhone xs Apple TV 3. I've just realized from this post that the Apple TV is going to sleep  music has been quitting after about 20 min. Restarted device, logout of Spotify, clean install. This doesn't happen with Apple Music. Thanks, Seth 

 

 

Re: BUG: Spotify stops playing via AirPlay

shoto_42
Casual Listener

I'm seeing the same issue.

Like one of the answers suggested, I restarted my AppleTV. This resolved connecting to the AppleTV.

 

Now, the AppleTV auto shuts off every 15 mins with the new tvOS when streaming from my phone over Airplay 2. I could change the Sleep After setting to 5 hours (from 15 minutes), but that doesn't seem like a long term solution.

 

This seems more like an Apple bug that hopefully Spotify can help escalate...

Re: BUG: Spotify stops playing via AirPlay

shoto_42
Casual Listener
Quick update!

After a bit more research, turns out there is now a tvOS Spotify app available. Streaming through the new tvOS fixes the issue of the app turning off (and no need to set Sleep After to 5 hours). 🎉

Re: BUG: Spotify stops playing via AirPlay

Vladichou
Casual Listener
Only this helps, but now you have to come up to TV, look for the remote control (because the iOS remote control is not working now properly with iOS 13!), switch on the spotify app and you can't change the volume from the phone. Steve, we so miss you!
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