Battery sent from 98% to 40% in an hour

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Battery sent from 98% to 40% in an hour

Billy-bob
Casual Listener

Device (iPhone 7 Plus)

Operating System (iOS 12.1.2)

 

My Question or Issue

Battery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed). 

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1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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6 Replies
Solution!

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: Battery sent from 98% to 40% in an hour

labpig
Casual Listener

i have the same probem, battery drain. battery settings show that spotify is still showng background activity even though i have background app refresh turned off for spotify

 

iPhone x running iOS 12.1.12, spotify 8.4.85.963

Re: Battery sent from 98% to 40% in an hour

Billy-bob
Casual Listener

Deleting then reinstalling fixed the issue. Not sure why this happened all of a sudden though?

 

PS can't see the button to say mark as accepted solution. 

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hey @Billy-bob,

 

The important thing is that it got fixed, I’ll ask a Community Moderator to take a look at it :)

 

@labpig

 

What other steps have you tried to address the issue? Could you try signing in with another Spotify account to see if that helps?

 

Let me know how it goes.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Battery sent from 98% to 40% in an hour

Billy-bob
Casual Listener

Cheers 👍🏽 not sure what happened but the button is there now!! Thanks for your help.

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Really happy that’s solved your issue :)

 

Have a great week ahead :raising_hands:

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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