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Battery sent from 98% to 40% in an hour

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Battery sent from 98% to 40% in an hour

Regular

Device (iPhone 7 Plus)

Operating System (iOS 12.1.2)

 

My Question or Issue

Battery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed). 

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1 ACCEPTED SOLUTION

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Solution!

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

10 Replies
Highlighted
Solution!

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Battery sent from 98% to 40% in an hour

Regular

i have the same probem, battery drain. battery settings show that spotify is still showng background activity even though i have background app refresh turned off for spotify

 

iPhone x running iOS 12.1.12, spotify 8.4.85.963

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Re: Battery sent from 98% to 40% in an hour

Regular

Deleting then reinstalling fixed the issue. Not sure why this happened all of a sudden though?

 

PS can't see the button to say mark as accepted solution. 

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Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Hey @Billy-bob,

 

The important thing is that it got fixed, Iโ€™ll ask a Community Moderator to take a look at it ๐Ÿ™‚

 

@labpig

 

What other steps have you tried to address the issue? Could you try signing in with another Spotify account to see if that helps?

 

Let me know how it goes.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Battery sent from 98% to 40% in an hour

Regular

Cheers ๐Ÿ‘๐Ÿฝ not sure what happened but the button is there now!! Thanks for your help.

Re: Battery sent from 98% to 40% in an hour

Rock Star 16
Rock Star 16

Really happy thatโ€™s solved your issue ๐Ÿ™‚

 

Have a great week ahead ๐Ÿ™Œ

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Battery sent from 98% to 40% in an hour

Casual Listener

I just downloaded iOS 13.3 on my iPhone 7 and am experiencing the same issue (and the back of the phone is uncomfortably warm...

 

I have restarted the phone several times, both before and after reinstalling the app. 

Any other suggestions to solve this?

 

Edit: when plugged into a power outlet itโ€™s not losing power.

Exact version of Spotify: 8.5.34.644

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Re: Battery sent from 98% to 40% in an hour

Casual Listener
Hi! Know this post is old but I have the same issue. I have a brand new battery in my iphone 7 and Spotify is on top of the battery drain with "Background Activity". I charged to to 100% at 09:18 and now at 13:58 Spotify has consumed 23% of the battery even though it is turned of and I have turned off background app refresh. I am on the latest iOS version 8.5.60.881
Please help! I have used an Android phone on and off lately and never had this issue...
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Re: Battery sent from 98% to 40% in an hour

Casual Listener
No heat problem but experiencing the same issue with excessive battery drain.
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