Bought spotify premium trough itunes but doesn't work

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Bought spotify premium trough itunes but doesn't work

emiledpvns
Newbie
Hello, today i renew my spotify account and on my itunes account it's saying that my premium account is active. but when i go into the app and when i try to listen offline it says "go premium" and when i click the "go premium" button it does nothing. I tried logging in and out of my account and tried to re-download the app but nothing helps. I would really appreciate it if someone could help. thanks
2 Replies

osornios
Rock Star 24
Rock Star 24

@emiledpvns

 

You can log into your Spotify profile on your browser here with your email, your username will be displayed after you login.

 

Check the status of your subscription here:
 

 

Logout of the app in your phone, and be sure to use that username to login to your account. It's the one with the Premium features.

osorniosRock Star 24
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user-removed
Not applicable
I have the same issue but it doesn't help me much
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