Broke my Iphone - All music gone - PLEASE HELP :(

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Broke my Iphone - All music gone - PLEASE HELP :(

Casual Listener

Hello,

 

I was involved in a car accident Saturday night and my Iphone 7 screen broke. I had to redownload all my apps (including spotify) on my new Iphone 7 from my insurance claim. When I logged into Spotify through my Facebook account all my playlists are gone. When I log into Spotify from online - all my playlists are gone. I thought the music was backed up to my online spotify account?? Someone please help me - I will seriously pay someone to help me.

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Re: Broke my Iphone - All music gone - PLEASE HELP :(

Rock Star 24
Rock Star 24

Hey @acremijas,

 

Thanks for reaching out.

 

It sounds like you've got a second account with Spotify: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

 
MaximRock Star 24
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