so I loaded Spotify on my Ipad. What I never liked about the Ipad is the fact that you cannot troubleshoot. Why is it in offline mode on my Ipad? I don't have the "right click" ability with an Ipad to make it online. I'm reading other posts and I'm seeing that lots of others are having issues with their other devices. Is Spotify's "cloud" based product being worked on for other devices? its a good idea, but not for nothing if the product does not work as you think it will on any device. It should be seamless to me if I'm listening on a lap top or on an Ipad. Its not like it doesn't see my account because when I login using my FB account like I do on my lap top, there are all of my playlists. My other apps such as IHeart Radio, Pandora - all see the wireless connection, but Spotify does not for some reason. Also, if the core product is an offline product, why on earth wouldn't this be a default setting????? I should have to select if I want it offline not online. Especially if you detect my account is not a premium account, I can't use the offline feature anyway. Lots of bugs in this prodct and its really a shame becuase I do like it. The other thing is not being able to talk to a person. This is very frustrating. and if you offer something for free then a) it better work as intended and b) this is your decision to get people to upgrade which I might consider if your prices were not so unreasonable.I pay less than $ 9.99 for my Netflix which is unlimeted streaming video - and guess what? It works on EVERY device, seamlessly!!! What a pleasure! Either your a true cloud based company / product or your not, and in this world of iPhones and iPads I would think that having your product work on multiple devices would be a no brainer. What a shame. I work for Oracle so I know how companies handle these things, and your not doing a good job.