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Plan
Premium Family
Country
USA
Device
iPhone 6s Plus
iPhone 6 Plus
iPhone 5s
iPhone SE
iPhone 7 Plus
iPhone 6
Operating System
iOS 11.4.1
My spotify queue has not been working correctly. When I add or change the order of the songs in my queue/up next, spotify continues to play in the same order they originally were in. This is happening to everyone on my family plan. This issue is very frustrating to all of us, and none of us can find a solution. We’ve tried uninstalling and reinstalling the app, restarting our phones, and even completely resetting our phones. This issue has persisted for about 3 weeks.
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next!
Edit: Can you confirm you're having the same issue as these users? 🙂
Hey @matthewochoa473,
Thanks for letting me know 🙂
Try a quick clean reinstall of the app. Just follow these steps.
Does this happen if you guys sign into each others devices? Have you tried another network connection as well?
Let me know how it goes 🙂
.
Hey @matthewochoa473,
It seems this issue to be under investigation.
Please add your vote and details there so it can be better addressed.
Thanks 🙂
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