Can't authentificate in App - Authentification refused

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Can't authentificate in App - Authentification refused

Gremdan
Newbie
Hi,
I yesterday bought an premium account online with normal sign in (not with FB)
Until now 8 hours later, the authentification in the App is refused.

Steps:
1.Started the actual App I just downloaded from iTunes/App Store
2.Inserted Emailadress and password.
3. Pressed the Apply button..
4. Seen the three animated white rings
5 got a notification that emailadress or password may be wrong.

What steps you’ve tried already:
Deletet the App, fresh installation
Rebooted the iPhone 5s iOS 9.2
Changed the password on the Webpage

Premium Account
The app version of Spotify you’re using:
5.1.0
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Re: Can't authentificate in App - Authentification refused

jean3601
Community Legend

Hey @Gremdan

 

When you try and log into the Mobile/Desktop application, do you use your Email address or your Spotify username?

 

You need to use your Spotify username when trying to log into the Spotify Applications :)

 

You can find your Username here :)

 

 

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