Can't connect to Sonos players in Spotify Connect

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Re: Can't connect to Sonos players in Spotify Connect

Miyaspot
Newbie

Rediculous! I just quit Apple Music and switched to Spotify primary so I could control Sonos from Spotify. Now I'm having the same problem as everyone else. My Sonos app is up to date, I've reauthorized Spotify within Sonos, I've deleted and readded Spotify to Sonos, I've deleted Spotify from my phone and readded it, I've switched wifi networks. In all cases I can see my Sonos as a "device" within Spotify but it immediately reverts back to my phone when I select Sonos. So frustrating! Why doesn't Spotify address this or at least explain it!?! Going to cancel my Spotify account if this isn't resolved shortly.

 

Re: Can't connect to Sonos players in Spotify Connect

solariss
Regular

Same here. And this just stopped working., I used to have it working for a very long time but not anymore. Someone somewhere introduced a bug. Please Spotify fix it. No suggestion seems to do the trick when in reality there should be no trick. This app should be able to pick up your Sonos system on the network.

Re: Can't connect to Sonos players in Spotify Connect

Amoinz
Newbie

Me as well. Please fix this issue. Nothing suggested here works. 

Re: Can't connect to Sonos players in Spotify Connect

Mcbernie
Casual Listener

Me too

Tried removing/reinstalling Sonos and Spotify. Tried factory reset of tablet and router. No problem connecting to Chromecast from Spotify, but not Spotify connect.

Sonos works fine. Frustration. 

Re: Can't connect to Sonos players in Spotify Connect

Rallyharry
Newbie

Same here can't connect whit my Galaxy s8 or s7 or webplayer. But my kids Iphones works fine.

Re: Can't connect to Sonos players in Spotify Connect

Tijnus
Newbie

Same here, been a problem for me now and again, but been able to fix it. This time there's no solution. Fix this Sonos and Spotify!

Re: Can't connect to Sonos players in Spotify Connect

Kapoko
Newbie

Having same problem. Used to be able to fix it temporarily by solution mentioned all over this thread but nothing works now. Customer support (sonos) is closed on the weekend. Spotify displays the sonos speakers but just won't connect.

 

Have tried (with all up-to-date apps): 

- Removing spotify service from sonos app and re-adding it.

- Reauthorize spotify service in sonos app

- Reset wifi network, after that reset speakers one by one

- Reinstall spotify app
- Tried on another device, same problem

 

Thought I got some failproof and easy to use speakers for my parents. This is seriously ridiculous...

Re: Can't connect to Sonos players in Spotify Connect

Doomfarer
Newbie

Same problem for me. Is Spotify even listening to us? 

Re: Can't connect to Sonos players in Spotify Connect

dmusic
Newbie

I have been using spotify connect on sonus for about 9 months with no issues. As of a few days ago this is definately broken. With all of the recent  posts there is no question someone updates introduced a bug. Someone...Spotify or Sonus needs to take action on this issue. Since the product having issue is the sonus system, Sonus needs to take this to spotify and work on a solution.

Come on guys...If the music service gaining the most traction in the market place cant work with  your product, your doomed. Lets get this figured out.

Re: Can't connect to Sonos players in Spotify Connect

glebovics
Casual Listener

Same issue for me. For months I was able to control sonos through my spotify app in my Galaxy S7. Now nothing. I see the available speakers, but nothing happens when I click on the speaker of choice.

 

I can control spotify and the speakers through my sonos app, but the interface for spotify (which is already not great even in its own app compared to most music services) is attrocious through the sonos app.

 

I have tried all steps mentioned in this thread in the rcommended, and other orders, but can't get it to work.

 

SONOS: Either redesign spotify interface in your app to resemble the actual spotify app, or get this functionality through the spotify app to work!!! I will be saying good bye to SONOS otherwise.

 

Diagnostic report number: 8167081

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