Can't connect to Sonos players in Spotify Connect

Reply

emaren

emaren
Regular

This indeed worked for me too... weird though. Come on guys, this can't be so difficult!

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Re: emaren

ManUnder
Newbie

On the Sonos forum they say that at the moment the only solution is installing an older version of the Spotify app... this sucks.

Re: Can't connect to Sonos players in Spotify Connect

Pappie8
Newbie

Since a couple of days I have the same problem. Tried everything: uninstall + reinstall Spotify app and Sonos App, multiple resets of my speakers, changed & tried several settings, removed Sonos (in Spotify) as an approved app. and added Sportify again, reauthorize Spotify in Sonos, checked and reset my wifi multiple times, nothing worked!? 

 

I don't know if there is a new issue or if my recent change to Spotify Family has anything to do with it?

Re: Can't connect to Sonos players in Spotify Connect

Spudnuts
Newbie

Has to be a Spotify issue. I've installed an older version and everything back to normal. Spotify don't seem to give a darn to be honest. Sonos have been on the ball there end.

Re: Can't connect to Sonos players in Spotify Connect

Mcbernie
Casual Listener

That worked for me too. Delete the Spotify app and install the previous version. Found that here: https://spotify.en.uptodown.com/android/download/1671480

 

Re: Can't connect to Sonos players in Spotify Connect

Peper
Casual Listener

Installing the earlier version worked for me too.. need not to forget to disable the auto updates on google store (if that's what you are using), hope they sort it soon.. 

Re: Can't connect to Sonos players in Spotify Connect

Brianakos
Casual Listener

This is not a solution.  I have reinstalled spotify, reinstalled sonos, reauthorised spotify.  Still the same problem.  Sonos is visible in Spotify's "Devices Available", but it no longer switches to sonos from spotify.  Very disappointing, as this was a key feature of Sonos.

 

Re: Can't connect to Sonos players in Spotify Connect

beardypete
Music Fan

Okay, seems to be fixed! I've received a message from Sonos support (see below) saying that they've been loking at this issue for a couple of days - on their advice I removed and reinstalled the Sonos controller app, rebooted my device (just in case), and its working...

 

 
 Response Via Email (Liam Lewis)12/04/2017 03:40 AM
Hi Pete,
 
Thank you for your email.
 
I am sorry to hear you have experience issues with Spotify Connect.
 
Has this issue since resolved itself for you? We have looked into this issue over the past few days.
 
Can you try uninstalling and reinstalling the app if you still have trouble?
 
Please reply with a diagnostic number if your issues persist.
 
 
Need more help? Join us on sonos.com/community. We're also available on Twitter via @SonosSupport. For more options visit sonos.com/support

When you call or email, please provide the incident number 171201-002323 to our Customer Care agent and he or she will be able to help you accordingly.

Thank you.
Kind regards,

Liam Lewis
Sonos Customer Care

Re: Can't connect to Sonos players in Spotify Connect

beardypete
Music Fan

Ah well, I spoke too soon... I've successfully cast music from the Spotify app to one of my Sonos speakers, but I then tried to link to a further three grouped speakers and it doesn't respond, it's now 'glued' to my first choice... I'll get back to Sonos. BTW, has anyone noticed that altering the volume in the Spotify app produces an odd popping sound whilst music is paused? 

PROOF THAT SPOTIFY IS THE PROBLEM

glebovics
Casual Listener

PROOF THAT SPOTIFY IS THE PROBLEM

 

I just "disabled" (because I am not allowed to actually uninstall) the Spotify App on my device. I had done this many times, and tried to enable and open without updating many times, but it never let me, so I was stuck with the newest version that had the aforementioned issue. Thanks to McBernie for posting the link. I installed that version and said NO to updating, and now everything works again.

 

SPOTIFY: FIX THIS!!!!!!!!!!!!!

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