Can't connect to Sonos players in Spotify Connect

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Re: Can't connect to Sonos players in Spotify Connect

Gspry
Newbie
In the Sonos app go to settings and then my services. Remove Spotify account then re add Spotify account. Restart the Spotify app and that should do it! Worked for me

Re: Can't connect to Sonos players in Spotify Connect

rleblancjr
Newbie
Tried this and worked for a while but then just happened again. Music pauses and then when I push play it just skips to the next song and pauses. Push play again and the skips to the next song and pauses.

Re: Can't connect to Sonos players in Spotify Connect

jerrod30
Casual Listener

I've been having this problem lately too.  I just did something and it worked, not sure if it was just coincidental though.  I was unable to connect to my sonos speakers from the spotify app on my macbook, so I made sure my sonos program was closed as there may have been some conflict.  Again, could have been coincidence, this problem has really been annoying me lately.  I had no problem with this until about a month ago and now my favorite way of listening to spotify is inconsistent at best.

Re: Can't connect to Sonos players in Spotify Connect

davidasch
Casual Listener

After a weekend of back and forth with Sonos, my Spotify desktop app is finally able to see and connect to my Sonos speakers. Sonos recommended the following:

  1. Power down my wireless router and all Sonos speakers. 
  2. Power up wireless router
  3. When router is up, power up Sonos speakers one at a time. Wait until each has a steady white light before powering the next

I did all this and Spotify could see the Sonos speakers, but couldn't yet connect to them. I'm not sure what happened that enabled the connection to be made (I also had to futz around with my Echo Dot, which also wouldn't connect to Spotify), but after approx 15 minutes, I could play Spotify through any of my Sonos speakers (I have four). 

 

Throughout all of this Sonos refused to acknowledge a problem on their side. I believe this is another temporary solution, but at least it's a solution.

Re: Can't connect to Sonos players in Spotify Connect

Freshmonster
Newbie

Still having this problem?  My Spotify picks up the Sonos, but when I try to play songs from Spotify, the app freaks out (and doesn't play). Grr

Re: Can't connect to Sonos players in Spotify Connect

YoyiSan
Newbie

Was listening, merrily, and suddenly the Spotify App stopped working. The speakers worked with the Sonos App, not the Spotify App. Usually when this happens (yes plural, it's been happening a lot this week) I unplug the speakers, replug them in and that seems to work. This time I had to go into the settings of my Sonos App, remove my Spoitfy account, then re-register my Spotify account (thank you forum for the tip). And even this didn't work right away. It took a few tries. Total time wasted just today: 50 minutes. Are you listening Sonos? Come on, get it together.

Re: Can't connect to Sonos players in Spotify Connect

Metroporter02
Casual Listener

I too am experiencing the same issue.  The Sonos app can control music from Spotify but the Playlist/Artist/Song searching, sorting, and playing is considerably more limited. For example, I have a playlist with some 1200 songs (pretty much, everything I've ever liked within the Spotify app).  I have that playlist sorted in Spotify by "Recently Added" so I can hear my most recent favorites played first.  Unfortunately for us OCD types, the Sonos app does not reflect that same playlist in the same order.  Scrolling through 1199 songs to get to the most recently added song is not my favorite thing to do.

 

Lucky for us: Sonos & Spotify play nicely together... er not!  (God forbid you have a large iTunes library... Sonos randomization is awful - whole different subject).  I'm not sure who to blame here; Sonos or Spotify.  I've tried every suggestion in this thread and have had intermittent success.  What seems odd (to me), is, from within Spotify, I can tap the ellipse for the Sonos speaker and it will toggle me over the Sonos app where I can manipulate speaker groups. But it won't connect the "device" (the Sonos speaker) to pipe music?!  Odd.  Nice to know I'm not alone with this glitch.  Apple, Microsoft, Sonos, Spotify... too bad mediocrity is such a comfortable place.

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Re: Can't connect to Sonos players in Spotify Connect

davidasch
Casual Listener

Replying to my own message with an update. Of course, the solution stopped working. I've futzed with this for hours over time and have used Sonos support. I'm worn out. I feel the pain of everyone else who has wasted their time on this one.

 

  1. Sonos has a problem and they're now willing to own it. Tech support provides solutions that work for some period of time and then stop. Their solutions are akin to tech support saying, "reboot your computer." 
  2. In a market that has almost eclipsed Sonos with voice activation, for Sonos to ignore such an important integration makes me think they're throwing in the towel. 
  3. Although the Sonos products are technically sound, they're as good as their integrations. Since Sonos hasn't replicated the Spotify experience natively (and they shouldn't), it's doubly important that they make a good integration.

Re: Can't connect to Sonos players in Spotify Connect

jerrod30
Casual Listener

Yeah, there's no telling when it will work or not.  It connects but then stays stuck at the beginning of a track or starts skipping through songs w/o playing.

Re: Can't connect to Sonos players in Spotify Connect

clare77
Casual Listener

Spotify connect tells me that it cannot 'play this right now'.  However, Sonos can see and play my spotify play lists so there is connectivity between the two apps.  It's just Spotify connect that doesn't work.  I don't like using the Sonos app and want to use Spotify Connect.  So, I have tried the following:

 

*  I have re-installed the spotify app

* I have checked that the sonos speakers and laptop with the spotify app are on the same wireless network

* I have updated the sonos software.

* I have re-authorised my spotify account on sonos.

* I have unplugged and re-booted the sonos speaker.

* I have re-booted my laptop

 

I have spent/wasted a lot of time on this.  I can't find a Spotify customer help number.  Is there one?  

 

Thanks in advance.

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