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Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I have an iPhoneXS with a family premium account, the other person on my account doesn’t have this issue.
I can’t make a new playlist, I used to be able to but now I can’t.
I have restarted my phone, uninstalled the app and reinstalled it. I’m at a lose for what else to do. I can’t find a number for Spotify to call so I hope this works other wise I’ll cancel and go with someone that will let me create a playlist.
Hey there @Paulympls!
Welcome to the Community and thanks for reaching out, we'll gladly help you out.
Can you let us know exactly what happens when you try to create a playlists?
If you get an error message, a screenshot of it would help us a lot in solving this.
We'll also need to know if can create playlists on desktop or the web player.
Once we have a bit more info, we'll do some more digging 🔍
It looks normal but when I click on it nothing happens. It’s not greyed out and no error code is given. It allowed me to make a playlist from and already generated playlist for my kids. When I try to make one from scratch it does nothing. Help plz.
I have had this same problem ever since I updated the Spotify app
Did you try to add a song to a playlist and from there does it let you create a new one?
Having the same issue
Having the same issue here
Same problem.
Problem fixed. Must be a new version.
At least I know I have company on this problem. I did create two playlists today, but the other 20 times not so. My guess it’s an IOS issue with my iPhone. Will just have to wait until it works again.
Same thing happening to me on iPhone pressing “new playlist” does nothing
Hey there @Kotcheff,
Welcome to the Community!
Have you performed a clean reinstall of the app yet? You can find the steps here.
Could you also tell us if you can create playlists by clicking on a song and selecting the Add to new Playlist option?
We'll be on the lookout for your reply. Don't hesitate to reach out again if you have more questions.
I’ve noticed when I’m playing a song and try adding the song to a “NEW” Playlist is when I encounter this problem of not being able to create a new Playlist. If I pause the song or toggle my data connection off and on sometimes this clears up the problem and I can then open the song again and add it to a “NEW” Playlist. So, it seems this could somehow be a bandwidth, cacheing, communications or connection problem also. Try this, hope it helps.
This isn't just happening on the app, i'm having the same issue on the website. It's not letting me create a new playlist, but after a reloaded the page nothing loads on the site anymore. The only 'error code' it gives is "Something went wrong etc etc" for both problems.
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