Can’t create a new playlist

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Can’t create a new playlist

Visitor

 

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue


I have an iPhoneXS with a family premium account, the other person on my account doesn’t have this issue. 

I can’t make a new playlist, I used to be able to but now I can’t.

 

I have restarted my phone, uninstalled the app and reinstalled it. I’m at a lose for what else to do. I can’t find a number for Spotify to call so I hope this works other wise I’ll cancel and go with someone that will let me create a playlist.

6 Replies
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Re: Can’t create a new playlist

Moderator
Moderator

Hey there @Paulympls!

 

Welcome to the Community and thanks for reaching out, we'll gladly help you out.

 

Can you let us know exactly what happens when you try to create a playlists?

 

If you get an error message, a screenshot of it would help us a lot in solving this.

 

We'll also need to know if can create playlists on desktop or the web player.

 

Once we have a bit more info, we'll do some more digging 🔍

ElenaModerator
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Re: Can’t create a new playlist

Visitor

It looks normal but when I click on it nothing happens.  It’s not greyed out and no error code is given. It allowed me to make a playlist from and already generated playlist for my kids. When I try to make one from scratch it does nothing.  Help plz.  

400E89C7-84D3-4099-951A-3326B24F8152.png
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Re: Can’t create a new playlist

Casual Listener

I have had this same problem ever since I updated the Spotify app 

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Re: Can’t create a new playlist

Regular

Did you try to add a song to a playlist and from there does it let you create a new one?

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Re: Can’t create a new playlist

Visitor

Having the same issue

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Re: Can’t create a new playlist

Newbie

Having the same issue here 

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