Can't download the music for offline use

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Can't download the music for offline use

ongmeizhi
Casual Listener
Hi all, I'm using the premium service but everytime I save the music to 'my songs' list.. It won't download! Which means I can't listen to that particular song offline.

Any idea why?
1 ACCEPTED SOLUTION
Solution!

Rodrigo
Community Legend

Hello! Welcome to the Spotify Community!

 

You're experiencing this problem with a single song, right?

Try to delete that particular song from "My Songs" and add it again. If the problem persists, try the following steps:

 

- Close Spotify from the App Switcher (by double pressing the Home Button to display the cards and sliding Spotify's card upwards as if throwing it away)

- Launch Spotify again from the Home Screen

- Go to "My Songs" from the sliding side menu

- Switch the Offline Toggle off and then back on.

 

Let us know if this solves the problem.

View solution in original post

24 Replies

Candyrush62
Newbie

I’m connected to the WiFi and tried using data too but it’s stuck like that and won’t download 

Joshd174
Newbie

Hi all. Every time I try to dowload a song, it will not let me. It says I have the maximum of downloads, but I have Un-downloaded half of my music and it will not let me dowload another song. An album just dropped but I can not listen. Please fix my account. 

shekatz
Newbie

 I am having the same issues as people above...i can't toggle out of download mode and it is stuck in spinning on "downloading"  It has been an issue for the past two weeks and no matter what I try it won't get out of this mode.  HELP!!

 

Miemielyn
Newbie
Same situation hereeee! :((

What I don't understand is that I already turned on the download using data in my settings in which the screenshot below shows, but it didn't work. I can't download the songs. Can somebody please help me? :((
Screenshot_2017-04-19-00-19-48-20.png
Screenshot_2017-04-19-00-19-35-05.png

jedrosas47
Casual Listener

For those who still can't find any solutions wherein songs from albums fail to be saved and downloaded for offline listening (like me earlier), I just logged out my account from the app, then re-login. My next attempt in downloading songs from albums already worked.

naking1
Newbie

in mac i cant save my music at all because there're no available offline buttom in it 

connor809
Newbie
same there isnt any avaliable offline button in the Songs

Lunnacd
Newbie

I have same problem but in widows 7, Downloads doesn't work!!

kurry
Newbie

stfu this works sike this doesnt punk **bleep** 

MaryS
Roadie

Hey @Lunnacd

 

The problem you are having could be the result of a couple of factors:

1. You have a duplicate offline device on your account.

2. You have reached the 3,333 offline tracks limit per device.

3. You dont have enough storage space.

 

If I could first of all provide you with a summary of how to sync tracks to your desktop:

1. Check if you have a duplicate device here.

2. If you can see two or three devices, I suggest that you disconnect all of them. It will mean you'll need to re-sync any tracks you had set to offline mode.

2. Make sure you haven't reached the 3,333 tracks limit per device.

3. Make sure you have enough free storage space on your computer.

3. Go to the playlist/s you want to save for offline use.

4. Switch on the Available Offline tab.

5. Your playlist should begin syncing.

Lamsonisme
Casual Listener
They said I don't have any offline devices

Reivajx
Newbie

Yep,that worked for me, I had more than one offline devices,  thanks!

Michaelvdl
Newbie
Same problem here

gaieshia0025
Newbie
I have the same issue.. I got more than 3 GB free space but still i can't.. Any help please?

ongmeizhi
Casual Listener
Hi.. It's not just a single song... Now half of my song list are no longer available for offline listening.

mehlisberlin
Newbie

I have the same problem. Started a week ago. My ipod refuses to synchronize. Old playlists still show, but songs are only being played up to 90 seconds, then stop. Deleted Spotify on my ipod and re-installed. No change. Is this a new problem? Worked fine for 3 months (premium).

jeremygoh
Community Legend
You might want to check by going to iPhone/iPod Settings -> general -> usage to see the disk space. Spotify needs at least 1GB of free space to operate.

There could be old caches stuck in the app.

You should have min 1GB of free space for streaming and if you need to sync playlists, the rough estimate would be 100 songs to 1.4GB.
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Solution!

Rodrigo
Community Legend

Hello! Welcome to the Spotify Community!

 

You're experiencing this problem with a single song, right?

Try to delete that particular song from "My Songs" and add it again. If the problem persists, try the following steps:

 

- Close Spotify from the App Switcher (by double pressing the Home Button to display the cards and sliding Spotify's card upwards as if throwing it away)

- Launch Spotify again from the Home Screen

- Go to "My Songs" from the sliding side menu

- Switch the Offline Toggle off and then back on.

 

Let us know if this solves the problem.

View solution in original post

Kevcarlin79
Newbie

This worked for me tooo. Maybe as were paying premium price for premium content you could resolve this issue with the app Spotify!

doyle632
Casual Listener

It wont let me and im on the computer 

IT DELETED ALL MY SONGS i had over 800

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