Can't download the music for offline use

[MaryS]

Hey @Lunnacd

The problem you are having could be the result of a couple of factors:

1. You have a duplicate offline device on your account.

2. You have reached the 3,333 offline tracks limit per device.

3. You dont have enough storage space.

If I could first of all provide you with a summary of how to sync tracks to your desktop:

1. Check if you have a duplicate device here.

2. If you can see two or three devices, I suggest that you disconnect all of them. It will mean you'll need to re-sync any tracks you had set to offline mode.

2. Make sure you haven't reached the 3,333 tracks limit per device.

3. Make sure you have enough free storage space on your computer.

3. Go to the playlist/s you want to save for offline use.

4. Switch on the Available Offline tab.

5. Your playlist should begin syncing.

[naking1]

in mac i cant save my music at all because there're no available offline buttom in it 

[connor809]

same there isnt any avaliable offline button in the Songs

[Reivajx]

Yep,that worked for me, I had more than one offline devices,  thanks!

[jedrosas47]

For those who still can't find any solutions wherein songs from albums fail to be saved and downloaded for offline listening (like me earlier), I just logged out my account from the app, then re-login. My next attempt in downloading songs from albums already worked.

[Lamsonisme]

It's doesn't work

[Lamsonisme]

They said I don't have any offline devices

[demzamban]

sir darn still can't download my 214 songs..i got more than 300songs but this darn 214 songs cant download..huhuhu pls help us

[Miemielyn]

Same situation hereeee! :((

What I don't understand is that I already turned on the download using data in my settings in which the screenshot below shows, but it didn't work. I can't download the songs. Can somebody please help me? :((

[doyle632]

It wont let me and im on the computer 

IT DELETED ALL MY SONGS i had over 800