Can't get premium

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Can't get premium

Dulce3000
Casual Listener

So I created a free account on iPhone.

Upgraded to premium.

Premium works on the laptop but not on iPhone.

So I uninstalled app on the iPhone

Reinstalled

No joy

I can go to the main Spotify webpage on iPhone and it asks if I want to listen via the app.

I say yes

Reinstall app

Same thing: app reverts to username for free account. It doesn't give me the option to provide the login details (email and username) that I used for the premium account.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't get premium

Moderator
Moderator

Hey @Dulce3000.

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium features, could you check out this page and go through the steps? :)

 

Also be sure to check the following:

  • Log out and back into your account
  • Check the status of your subscription
  • Check the status of your payment
  • Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.

Daisy Moderator
Help others find this answer and click "Accept as Solution".
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3 Replies
Solution!

Re: Can't get premium

Moderator
Moderator

Hey @Dulce3000.

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium features, could you check out this page and go through the steps? :)

 

Also be sure to check the following:

  • Log out and back into your account
  • Check the status of your subscription
  • Check the status of your payment
  • Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.

Daisy Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

Re: Can't get premium

Dulce3000
Casual Listener
Sorted many thanks. It was indeed as simple as logging out then logging back in with the right account!
Highlighted

Re: Can't get premium

Moderator
Moderator

Hey @Dulce3000,

 

Glad it worked! Enjoy your Premium account :) 

 

Let us know if you need help with anything else, we're here for you.

 

Have a nice day!

Daisy Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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