Can't login - can't use abroad.. I'm not abroad

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Can't login - can't use abroad.. I'm not abroad

dmdb
Casual Listener
I signed up to spotify while in Australia using my Facebook details now I am back in New Zealand where I live I can't use spotify at all it's giving me an error when I try logging in saying I can't use it abroad for more than 14 days.
10 Replies

Re: Can't login - can't use abroad.. I'm not abroad

MichaelJerzak
Community Legend
Have you tried reinstalling the app?
Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
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Re: Can't login - can't use abroad.. I'm not abroad

dmdb
Casual Listener
Yup about 3 or 4 times this has been happening for almost a year now :(

Re: Can't login - can't use abroad.. I'm not abroad

Peter__
Community Legend
Is your country showing correctly here:
https://www.spotify.com/account/profile/

Peter
Spotify Community Mentor and Troubleshooter

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Re: Can't login - can't use abroad.. I'm not abroad

dmdb
Casual Listener
Yup it's correct there

Re: Can't login - can't use abroad.. I'm not abroad

Merik
Community Legend

Is the same issue happening if you login via the desktop client or the web player? If it is, contact Spotify here and they should be able to help.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Re: Can't login - can't use abroad.. I'm not abroad

yves_
Newbie
hi, I am a free user and unable to change my country in the profile. there's only 1 option. any idea how to change that? the country is now uk that's not the country am based!

Re: Can't login - can't use abroad.. I'm not abroad

Rock Star 24
Rock Star 24

@yves_ 

 

I suggest you contact support so they can help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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Re: Can't login - can't use abroad.. I'm not abroad

AdamYork
Newbie
Yeah I struggled with the issue too. What you want to do is edit your account details so that you change your details of which country you live in

Re: Can't login - can't use abroad.. I'm not abroad

Kbaber2006
Newbie

You are a genius!!!! I used your link to change my country and it worked within seconds! Thank you!

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