Can't login - can't use abroad.. I'm not abroad

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Can't login - can't use abroad.. I'm not abroad

Jocelynmarie
Newbie
I live in Arizona and I recently traveled to New York for summer. Spotify was working until this morning when I went to the app, it said I had to log in again so when I tried it said "can't be abroad for more than 14 days" how do I fix this?
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Re: Can't login - can't use abroad.. I'm not abroad

Rock Star 21
Rock Star 21

Hi @Jocelynmarie, welcome to the community!

 

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

 

First, check your IP address here

 

After that, compare it to the country shown in your profile.

 

Finally, your payment method (if you're Premium) must match your country too.

 

I see a VPN symbol in your screenshot - ithat is probably causing this confusion!

 

BittencourtRock Star 21
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