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Can't login to Spotify

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Can't login to Spotify

Ballin89
Says failed login.
You have already created an account with this email.
Funny thing is, I'm not clicking on the sign up link. I'm clicking on the login button. I created my account though email, not Facebook.
I have a screen shot if I can upload to show.
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Accepted Solutions
Marked as solution

Swanny
Awesome, glad to hear it's working 🙂

I've passed on feedback to the Spotify staff to fix the message so it's clearer that you need to log in with a username, and using your email address doesn't work.

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10 Replies

Ballin89
I've also deleted the app and reinstalled it. I restarted my phone and still not able to login to my account.

Swanny
Hey @Ballin89, that's definitely a bizarre one! If you can't upload your screenshot as an attachment here, you can upload it to a site like imgur.com and then share the link here and we can check it out for you.

Ballin89

Swanny
Cheers for that, can you please just confirm what device you are using and what version of iOS you're on?

Once you do that, I'll escalate it up for you!

Ballin89
iPhone 6 Plus
9.2.1

Swanny
Are you able to try logging in with your username instead of your email address?

Ballin89
Yes I have tried that

Swanny
Are you able to flick us another screenshot with you trying with your username, so I can pass that on?

Ballin89
I don't know what happened but I was able to login with my username
Marked as solution

Swanny
Awesome, glad to hear it's working 🙂

I've passed on feedback to the Spotify staff to fix the message so it's clearer that you need to log in with a username, and using your email address doesn't work.

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