Can't login to Spotify

[Ballin89]

Says failed login.
You have already created an account with this email.
Funny thing is, I'm not clicking on the sign up link. I'm clicking on the login button. I created my account though email, not Facebook.
I have a screen shot if I can upload to show.

[Ballin89]

I've also deleted the app and reinstalled it. I restarted my phone and still not able to login to my account.

[Swanny]

Hey @Ballin89, that's definitely a bizarre one! If you can't upload your screenshot as an attachment here, you can upload it to a site like imgur.com and then share the link here and we can check it out for you.

[Ballin89]

https://imgur.com/a/u6gAa

[Swanny]

Cheers for that, can you please just confirm what device you are using and what version of iOS you're on?

Once you do that, I'll escalate it up for you!

[Ballin89]

iPhone 6 Plus
9.2.1

[Swanny]

Are you able to try logging in with your username instead of your email address?

[Ballin89]

Yes I have tried that

[Swanny]

Are you able to flick us another screenshot with you trying with your username, so I can pass that on?

[Ballin89]

I don't know what happened but I was able to login with my username

[Swanny · Accepted solution]

Awesome, glad to hear it's working 🙂

I've passed on feedback to the Spotify staff to fix the message so it's clearer that you need to log in with a username, and using your email address doesn't work.