Can't login

[Nykrebs]

Got a new iPhone 6 Plus as my previous iPhone 5 got smashed.

On my new phone I downloaded the Spotify app and tried to login (with email and password) but it won't let me.

It says 'Login failed. You already created an account with this email address'.

Help pls.

[d_p_4]

Hi there,

Good choice of phone you won't be disappointed 🙂 

Looks like you may need to reset your password the link below should help you and it will also send you your spotify username so you could try with that instead of the email address if you are still having issues after your password has been reset.

https://www.spotify.com/password-reset/

[Nykrebs]

Thanks for your advice - but already tried that