Can’t play song from search

Reply

Re: Can’t play song from search

Eni
Moderator
Moderator

Hey there @Lukaskas

 

Thanks for getting back in touch and letting us know that. 

 

We suggest that you check the firewall and antivirus on your PC and make sure Spotify is set as an exception.

 

Also, it's a good idea to exclude the app from any Battery optimization software that might be active on your smartphone.

 

If the issue still persists after following those steps, would you mind sending us a screen recording of what you're seeing on your end?

 

We'll be on the lookout for your reply.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Can’t play song from search

gunnarat
Regular

This started happening to me and my girlfriend a couple of months ago. Can't pinpoint it further as we thought this to be such an obvious performance regression that this would get tackled.

We have a Wifi connected Chromecast/Spotify connect NAD amplifier that might be the culprit.

The symptoms are basically that everything related to playing hangs in the Spotify interface. Searching and browsing works fine but we can't play any songs, the interface does not show any feedback that it is responding. Sometimes it resolves itself in a couple of seconds so it might be some kind of synchronization call that is timing out and then relinquishing control back to the iPhone.

We both have an iPhone, this has has happened on an iPhone 7 and an iPhone XR and I just received a brand new iPhone 12 Pro which shows the problem right out of the box on version 8.6.0.904.

We both are running seperate accounts under the same family plan.

Re: Can’t play song from search

Jeremy
Moderator
Moderator

Hey there @gunnarat

 

Thank you for your post in this thread.

 

It would be great if you can confirm if they you're experiencing troubles when you're using Connect only? This thread is mostly reports from users who are having troubles when they use Connect and filter and then can't play songs. If your issue is different, it might be a better idea to start a new thread so we can take a look on your specific issue.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Can’t play song from search

Anthonyas4
Casual Listener

I also have the same problem. I have the premium family plan.

I have an iPhone XS and problem exists on both WiFi and cellular data. I’ve deleted the app, re-downloaded. No luck.

 

When I search an artist and attempt to play a song the song does not play. When a friend sends a link and I try to play the song, the song doesn’t play. The only way around it, I have found, is to click “play xyz song radio” and I am able to click the song from the radio playlist.

 

this is extremely frustrating 

 

 

Re: Can’t play song from search

Anthonyas4
Casual Listener
I tried to upload a screen recording but the 5mb max for attachment is too limited, is there a way I can get in contact and share a screen recording of this issue?

Re: Can’t play song from search

CarlosE
Moderator
Moderator

Hi there @Anthonyas4,

 

Thanks for reaching out.

 

Could you let us know all the troubleshooting steps mentioned in this thread that you've already tried? This is so we don't repeat anything and know where to start.

 

Regarding the reinstall and just to confirm, did you make sure to follow the specific steps in this guide?

 

We'd also like to know if this happens while using Connect or just in general.

 

Lastly, you can upload the screen recording to your drive or YouTube and send us the link so we can take a better look at the issue.

 

We'll be looking out for your reply.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Can’t play song from search

Lukaskas
Regular

Hi, 

 

It is not a firewall issue and not a Battery saving issue, since it is possible to play songs, but only after adding them to one of my playlists. 

This is clearly a issue on your end and I would appreciate, if you would read the whole problem description allready given, before replying. 

 

Attached you find a screen recordings of the problem after i had finally time to record it. It shows the problem on my mac and my iPhone. As you can see on the mac also the music progress bar is rolling on, but no music is playing any more. 

(Please read my old threads first before you ask which device and Version. Spotify app is uptodate on all devices)

Re: Can’t play song from search

Alex
Moderator
Moderator

Hey @Lukaskas,

 

Thanks for the info and the video recordings.

 

We appreciate the time you've put into this. As this issue does not affect all users we need to go through several troubleshooting stages in order to narrow down exactly what's causing this behavior.

We've passed this on to the team who are looking into the issue 🙂

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Re: Can’t play song from search

x24j
Casual Listener

@ver any updates on when this is expected to be fixed. i literally use apple music now because of this issue. 

03A9DCEC-682E-4B89-A0BA-B1ABA15E5471.png

Re: Can’t play song from search

CarlosE
Moderator
Moderator

Hey @x24j,

 

Thanks for keeping in touch.

 

We're afraid we don't have an exact timeline for when this will be fixed. Rest assured, we've forwarded all the info shared in this thread to the team in charge, who are currently looking into this. We'll keep you posted.

 

We appreciate your patience and we're sorry for any inconvenience. 

 

Take care.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS