Can’t search songs on app

Reply

Can’t search songs on app

CannelleRoll
Casual Listener

So, I’m having a problem searching songs on the app for iPhone. As soon as I begin typing It will immediately say “an error occurred” with a “try again” button. Yet, this does nothing. 

 

I’ve closed the app and restarted my phone.

 

UPDATE:

I deleted the app and redownloaded it, and still did not fix it and now the app won’t load anything.

 

UPDATE 2:

It now appears to be working again.

 

Plan

Premium

 

Country

USA

 

Device

iPhone 6

 

Operating System

iOS 11.4.1

 

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22 Replies

lilianag03
Regular

Hey y’all! I found a loophole through this. You legit just have to **bleep** the “try again” button. It takes a few seconds, but then it will show you the buffering pop-up (like the three little dots that move. Sorry it’s hard to explain), but then the search will show up. So until they fix this issue, this is the way to get through it. ☺️

kaylaenn
Newbie

i’m having the exact same problem, and nothing seems to help 😕 this is extremely frustrating.

musicologyman
Newbie

I have been having the problem when I'm on Wi-Fi. If, however, I turn Wi-Fi off and just use cellular for the search, it works. I'm on an iPhone 7 (32 GB) running iOS 11.4.1

Loxer
Rock Star 17
Rock Star 17

Hey guys!

 

Hope you are doing great!

 

The issue with Search function is fixed now so it should work for you.

Let me know if you have any other questions 😉

 

Have a nice day 🙂

LoxerRock Star 17
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Mel971
Newbie

Soy de Uruguay. Y me está pasando exactamente lo mismo ahora. Es más me hice la cuenta para poder consultar y me encuentro con que le pasa a más personas. 

 

lilianag03
Regular

Mine won’t work either. It was working earlier today, but not anymore. Fix soon please! 

billyrush
Music Fan
Same issue for me on iPhone 6, and my wife on her iPhone 6s and iPad.

igloopoopy
Newbie

had same problem (for both ios and Windows)
logging off, restarting device, logging back on worked (for now) for both

carea
Casual Listener

Its working for me again (-: I haven’t done anything different since my last post so I’m assuming it was just a technical difficulty ! good luck to everyone else! 

lailallalla
Casual Listener

Same here! Already tried everything and it does not work (deleting, deinstall, reinstall, delete picture because of a possible space issue, rebooting phone two times). Nothing works!

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carea
Casual Listener

it’s happening again !!! keep getting the same error message 

lailallalla
Casual Listener

Same here! Already tried everything and it does not work (deleting, deinstall, reinstall, delete picture because of a possible space issue, rebooting phone two times). Nothing works!

42801489-50FF-4753-85C8-14565123C1A8.png

mawer_jam
Newbie

Pls be fixed ASAP, it’s a Saturday night and I want to listen to music!

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tarheelslim
Newbie

Same problem.  I've been using spotify for years.  I'm deleting it.  It's lame and frustrating,

Hahajsjs
Newbie

Same problem here, tested on 3 different devices with different accounts. Something wrong with the servers?

CannelleRoll
Casual Listener

From what I gathered this is happening all over to everyone. SpotifyCares (their twitter handle for support and tech) is recieving tweets from people with the same issue and they’re looking into it being a problem with either the some people’s accounts or as some people have guessed the recent update.

 

UPDATE:

It’s working for me again and some other people. Best of luck it works for you again.

Milejaart1
Newbie

Yep exactly the same issue on iPhone 7 and iPad. Can't search or browse. Very annoying...!!

Sven_77
Newbie

Same here Android P beta on Pixel 2 XL

RiverLambert
Newbie

Having the same exact issue.

MissCarlyRenee
Newbie

Also having this issue. Not a space issue. Restarted and hard reset phone. Uninstalled app and reinstalled. Logged out and back in. Nothing. It was fine a few hours ago. 

 

Iphone 7. iOS is up to date. 

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