Hi, I've been reading some threads about not being able to play individual tracks and I noticed that a suggested fix is to log out and back in. I'm using iphone 5s. I've tried logging out but it hasn't worked. Can someone help pls?
If you check out the chart in this post, you'll see that free gives different features on PCs, tablets and mobile phones. Not being able to play specific tracks on mobile is as it should be. Did you notice the words "Why can’t I play a specific song? - Streaming on demand is a Premium-only feature. To play any song, anytime, just upgrade to Premium." in the FAQ I linked you to?
I have no idea why your girlfriend can play tracks on demand but you can complain to the support team about this using the contact form.