Can't turn off shuffle play

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Re: Can't turn off shuffle play

jawyhawk85
Newbie

Shuffle play turn off does not work. All of my playlists now have shuffle play as of a week ago.  Really frustrating.  There is no toggle that works.  Someone needs to FIX THIS PROBLEM. 

Re: Can't turn off shuffle play

user-removed
Not applicable
Hey all,

Everybody with an issue with their shuffle functions should take a moment to make sure they are using the correct account associated with their premium status. It is incredibly easy to accidentally two accounts, one associated with your facebook and one that is not.

Go to https://www.spotify.com/ and log in to the account you believe to have Premium status. Then go to your Profile and check the account status. If it shows you have Premium, logging into your device with the same credentials should allow you to play your songs freely. If it displays as Free, try logging in with Facebook or different credentials.

If you know you have paid for Premium, and cannot find the account with the membership associated with it, you should contact Spotify here: https://www.spotify.com/us/about-us/contact/contact-spotify-support/ and one of their advisors will be happy to help you out. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly (even if it says no-reply).

Re: Can't turn off shuffle play

jeremygoh
Community Legend

There's a shuffle toggle (it has the twisted arrows pointing to the right) on the bottom left of the screen -- It can be found under the now playing screen, make sure that is NOT highlighted green. 

 

Spotifynowplaying

Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
I'm here to shuffle!

  • Write what matters in your heart to others, you never know whether you have another chance again.

Re: Can't turn off shuffle play

RichardCollings
Music Fan
Thanks jeremygoh - this was the piece of information that I needed.    This is a dreadful piece of UX design as on the previous screen listing all the tracks for an album (on the Andriod app, at least) is a big green 'Shuffle Play' button which starts shuffle play but which provides no mechanism for switching off.    This is carefully hidden on a different screen - as you point out - so lots of people get confused and can't work out how to swich off Shuffle Play.
Another UX win for Spotify!!   (NOT) 
jeremygoh wrote:

There's a shuffle toggle (it has the twisted arrows pointing to the right) on the bottom left of the screen -- It can be found under the now playing screen, make sure that is NOT highlighted green. 

 

Highlighted

Re: Can't turn off shuffle play

Thespia1000
Newbie

I click on the twisting arrows so that they aren't green and the message pops up, "Want to stop shuffle play?" And the only options are "Try Spotify Premium for Free" or "Later".

 

Re: How Do I Turn Shuffle mode off on my IPHONE?

koans
Casual Listener

thank you that fixed my problem.  The i that everyone is talking about does not apply to the current Iphone version. The only fix is the one you posted.

Re: Can't turn off shuffle play

Brendan_Hill
Newbie

Thanks for this, I couldn't figure it out at all, it was driving me mad. 

Re: Can't turn off shuffle play

johnnysv75
Newbie

Thank you!!! This was driving me crazy; why the heck do they make it so hard to turn off shuffle play? They have an ENORMOUS button to turn on shuffle play, but to turn it off you have to find the "now playing screen". I rarely use that screen.

Once again: thank you, jeremygoh!

Re: Can't turn off shuffle play

jeremygoh
Community Legend
@Thespia1000 That means you aren't on a premium subscription, therefore you can't play music on demand. Read this for more:
http://community.spotify.com/t5/Spotify-Knows/Free-vs-Unlimited-vs-Premium-Subscription-Comparison-T...
Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
I'm here to shuffle!

  • Write what matters in your heart to others, you never know whether you have another chance again.

Re: How Do I Turn Shuffle mode off on my IPHONE?

kopeye
Newbie

Hi. I've just started using Spotify on iPhone and that damned 'shuffle' issue is the first thing that hits you in the face. I saw your solution but can't find an 'i' anywhere on the screen either while playing a track or not

 

Has the UI changed since 2012 when you posted this?

 

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